Frequently Asked Questions
  • When will I receive my order?  In stock items may take 7-10 business days to ship, this does NOT include transit time.  (Business days are Monday-Friday This does not include weekends or Holidays)  These times may be extended during holidays, launches/restocks, limited edition releases and promotions.  Once your order ships you will receive an email with your tracking number. Pre-order shipping times may vary and the time for shipment will be listed on the item you're purchasing.
  • How can I track my order? All orders are shipped USPS. You can track your order on USPS.com or login to your account on our website with your tracking information. 
  • Tracking says there was a delivery attempt, how do I reschedule? Contact your local post office with your tracking information so you can set up a time to receive your package. 
  • Can I return my order? We do not accept any returns/refunds. All sales are final. 
  • How do I cancel my order?  Please look over your order before submitting it,  we do not cancel orders once they're placed.
  • Why did I receive a customs charge? Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. We have no control over these charges and are not responsible for them.
  • Why didn't I receive an email confirmation for my order? You will ALWAYS receive confirmation for your order. If you did not, please check your spam folder. If it is not there you may have entered the wrong email address, please contact us to update.

We provide tracking on EVERY order, please contact your local post office directly with your tracking number if you have issues receiving your order. 

We are NOT responsible for lost or stolen packages.

*International orders - PLEASE DOUBLE CHECK YOUR ADDRESS AND TRACK YOUR ORDER TO PREVENT MISSING THE DELIVERY ATTEMPTS. IF YOUR ORDER IS SENT BACK TO US, YOU WILL RECEIVE A REFUND FOR THE ORDER MINUS SHIPPING COSTS AND A 10% RESTOCKING FEE.  

 

DISCLAIMER: If any irritation occurs from any of the products, please discontinue use immediately. 

 

  • Customer Service Hours: Monday-Friday 8am-5pm CST. Customer service is CLOSED on the weekends.
  • Do you offer wholesale? Yes, we do offer wholesale on approved businesses. Please contact Info@FakeupFix.com with a detailed list of which items you're interested in and the quantity along with your business information.